Privacy policy.
Your privacy matters
Civicons Designers & Builders Pvt Ltd ("Civicons", "we", "our", or "us") respects the privacy of every client, prospect, and website visitor. This policy explains what information we collect through civiconsdab.com and our business communications, how we use it, and the choices you have.
1. Information we collect
We collect only the information needed to respond to enquiries, prepare estimates, and deliver our construction and design services.
- Contact details — name, phone number, email, and location shared through our forms, WhatsApp, or phone.
- Project information — plot details, project type, budget range, timelines, and reference images you send us.
- Communication records — messages, call notes, and email exchanges related to your enquiry or project.
- Website usage — anonymous analytics such as pages visited, device type, and referral source, collected via standard cookies.
2. How we use your information
- Respond to enquiries and prepare estimates or proposals.
- Coordinate site visits, design reviews, and project execution.
- Send project updates, invoices, and service-related notices.
- Improve our website, services, and client experience.
- Meet legal, tax, and regulatory obligations in India.
3. Sharing of information
We do not sell your personal information. We share it only with:
- Our internal design, engineering, and project delivery teams.
- Vetted consultants, contractors, and suppliers directly involved in your project.
- Government departments and regulatory bodies where approvals or filings require it.
- Service providers who help us operate the website, email, or CRM systems — under confidentiality.
4. Data retention
Enquiry data is retained for up to 24 months. Project-related records are retained for the duration of the project and for the period required under applicable Indian law for accounting, tax, and warranty purposes.
5. Cookies
Our website uses essential cookies for basic functionality and analytics cookies to understand aggregate traffic. You can disable cookies in your browser settings; some site features may not work as expected.
6. Security
We apply reasonable technical and organisational safeguards to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your choices
- Request a copy, correction, or deletion of the personal information we hold about you.
- Opt out of marketing messages at any time — service messages related to an active project may still be sent.
8. Third-party links
Our website may link to third-party sites such as social media platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content.
9. Updates to this policy
We may update this policy from time to time. Material changes will be reflected here with a revised "Last updated" date.
10. Contact us
For any privacy-related question or request, please reach out to us:
Civicons Designers & Builders Pvt Ltd
Ground Floor, S.C.B. 502 Building, Kanjiramattom PO, Ernakulam - 682315
Email: administrator@civiconsdab.com
Phone: +91 9567940643